Plant lovers are rejoicing after the surprise reveal of a Bunnings Warehouse

A Bunnings customer flagged a lesser-known refund policy that allows shoppers to return dead plants to the retailer.

Rob Scott, chief executive of Wesfarmers, says he doesn’t think anyone could have predicted the success Bunnings Warehouse has enjoyed over recent decades. “But I think that’s the great part of the Wesfarmers model,” he told Sky News business editor Ross Greenwood.

The policy – called the Perfect Plant Promise – is a guarantee from the appliance giant and was implemented in 2020.

TikTok user Georgiamagill uploaded a video on Tuesday that has since garnered nearly 80,000 views, revealing that she had just learned of the policy that allows customers to return plants within a 12-month period if they die.

She said: “I was in Bunnings today and as I was checking in the lady said ‘make sure you keep your receipt on your plants’ and I was like ‘why’.”

“And she was like ‘oh because it comes with a 12 month warranty’ and then she was like ‘it doesn’t really matter how they die, we’ll just replace it for you within the 12 month period’.”

“Do you know how many plants died on me? This is life-changing information.”

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The Bunnings website states that all their plants are “guaranteed for 12 months, so if you’re not 100 per cent satisfied, return your plant (with receipt) and we’ll refund you.”

However, the promise does not apply to seedlings, including flower and vegetable seedlings as well as bloomers, which are short-lived plants that are not expected to survive longer than three to five months in the garden.

Many commenters expressed shock about hearing about this policy for the first time including some Bunnings employees themselves.

“Hahaha omg I’m so happy!!! I bought some plants and I know they will die in a few weeks. At least I know I can replace,” one customer said.

“I’ve randomly worked at Bunnings for a year and a bit and have never heard of this,” one employee said.

A policy allowing dead plants to be returned within 12 months at Bunnings Warehouse has gone viral on TikTok. Photo: Aaron Goodwin

“I literally worked at Bunnings for a few years and didn’t know this,” another employee admitted.

However, some employees were already aware of the policy and provided further advice.

“Bunnings employee here. One said: “Just need your receipt, the dead plant and the pot it came in. Happy gardening.”

Another said: “I work at Bunnings and it’s written all over the registers at the nursery, people don’t seem to be looking for it hahaha.”

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Other clients revealed that they were already aware of the policy and that it had a significant impact on their plant purchasing.

“Yes, I used this hack a couple of years ago for dead plants. They planted them and everything and we bought them and they gave us the money back! One.

“Yes! I found out 12 months ago…life changed!!!” Another added.

    (tags to translate) Bunnings 

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